Privacy policy

Cenchi Auto Trading Co., Ltd. (德州岑驰汽车贸易有限公司), based in Dezhou, Shandong, China, is responsible for the personal information described in this policy. This policy applies to the public pages of cenchiauto.com and to enquiries initiated from those pages.

The information we process depends on how you use the website.

• ✓Information you provide: your name or company, email address, telephone or WhatsApp number, destination country or port, requested brand, model and quantity, budget, specifications and other enquiry details.
• ✓Communications: messages, attachments and follow-up information sent through WhatsApp, WeChat, email or other channels you choose.
• ✓Technical information: our hosting and security systems may record IP address, access time, requested page, browser or device type, referring page and error or security events.
• ✓Transaction information: if a business relationship develops, we may process quotation, contract, payment, vehicle, shipping, customs and delivery information required for the service.

The public quotation form on this website prepares a message and opens WhatsApp on your device. The form is not designed to save the completed enquiry in the website database before WhatsApp opens. WhatsApp then processes the message under its own terms and privacy practices.

We may also receive information when you scan our WhatsApp or WeChat QR codes, send an email, contact a sales representative or provide documents during a transaction.

We use personal information only for legitimate business and service purposes.

• ✓To answer enquiries and confirm vehicle availability.
• ✓To prepare sourcing, inspection, export, logistics and delivery proposals.
• ✓To create quotations, contracts, invoices and shipment documents.
• ✓To communicate order, document and shipment updates.
• ✓To protect the website, prevent misuse and resolve technical or security problems.
• ✓To comply with accounting, customs, regulatory and other legal obligations.

The public website does not intentionally set advertising cookies or use behavioural advertising trackers. Essential hosting, security or network services may still process technical request data needed to deliver and protect the site. Third-party websites opened from our links may use their own cookies and technologies.

We do not sell personal information. We may share only what is reasonably necessary with companies and people that support a requested transaction.

• ✓Vehicle suppliers, inspection and preparation partners.
• ✓Shipping lines, freight forwarders, ports, warehouses, customs and delivery providers.
• ✓Payment, accounting, legal, IT, hosting and security service providers.
• ✓Government, regulatory or law-enforcement bodies when required by applicable law or a valid request.
• ✓A successor organisation if our business is reorganised, subject to appropriate confidentiality protections.

Cenchi Auto is based in China and serves international buyers. Your information may therefore be processed in China and, where necessary for an enquiry or transaction, in the destination or transit countries involved in sourcing, shipping, customs or delivery.

Links to WhatsApp, WeChat and other third-party services take you outside our website. Those providers control their own processing. Please review their privacy information before sending sensitive documents.

We keep information only for as long as reasonably needed to respond to your request, provide an agreed service, maintain business records, resolve disputes and meet legal obligations. When information is no longer needed, we delete, anonymise or securely archive it as appropriate.

We use reasonable organisational and technical safeguards, including restricted access and protected hosting. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through open messaging channels.

Subject to applicable law, you may ask us to confirm whether we hold your personal information and request access, correction, deletion, restriction or a copy. You may also withdraw consent where processing relies on consent and object to certain uses. We may need to verify your identity and retain information when the law requires it or when it is needed to establish or defend legal claims.

You can make a request by emailing 15266886609@163.com. We will respond within a reasonable period and explain if a request cannot be fulfilled in full.

Our website and vehicle-export services are intended for business customers and adults and are not directed to children. We do not knowingly seek personal information from children.

We may update this policy when our services or legal requirements change. The latest version will remain on this page with its updated date. For any privacy question or complaint, contact Cenchi Auto at 15266886609@163.com, Dezhou, Shandong, China.